Hlavní informace

Popis úkolů a požadavky

Greetings Everyone!

We are urgently looking for #Support Engineer

Location: #France

Role Type: #Remote

Language: #English



Position Summary:

Support Engineer monitors, maintains and manages computer hardware and software issues to provide the best support to users.

This support may be provided on site or remotely and possibly at different locations in the region or more generally on French territory.

She/He is able to install, configure and administer hardware (including peripherals) in a Windows environment.

She / He must also provide a consistent level of service by respecting the service level agreements (SLA) by being an effective support for the activity of the colleagues of the company.

Take charge of end-user support (2nd / 3rd level), within predefined deadlines by working in accordance with ITIL standards in coordination with the Service Desk.

Protect data & system security as well as data confidentiality.

Provide support on IT projects and their deployment.

Work with IT teams globally as well as on other IT specific topics (EU regional, international).

Keep IT Managers informed

Provide a service that meets expectations on all the sites covered.

Comply with SLAs and track work in progress to meet user expectations.

Be an interface with the managers of the different departments in order to solve problems and identify potential improvements.

Assist local Managers by coordinating IT support and business constraints.

Participate in improving the quality of the tools used to solve problems and user requests in order to tend to the elimination of recurring causes.

Assist with any infrastructure changes to improve performance, cost or functionality.

Escalate issues as needed.



Minimum Requirements/Qualifications



Minimum level Bac + 3 in computer science or equivalent with 6 years of experience

Ability to act quickly with appropriate discretion in an ITIL environment, locally or on remote site

Knowledge and experience in Office 365, Windows Server, Active Directory environments

Knowledge and Experience with the Microsoft Office family of products



Eligible candidates, please share their resume/CV at CV@cosmic-it.com



Any references would also be accepted.



NOTE: For the above positions, we only consider candidates with work visa holders or citizens of European countries.


#resume #connections #jobopening #hiring #jobseekers #jobs #recruitment #jobsearch #job #hr #recruiting #references #recruiters #opentonetwork #hiring #jobopening #experience #CosMicIT #Support_Engineer #europejobs #France #remote

Kategorie